Withdrawal, Returns & Refunds – manumo-photography.com

It is important to us that you are satisfied with your purchase at manumo-photography.com. Here you will find all information about your right of withdrawal, returns, and refunds of your order – transparent, legally compliant, and in line with Google requirements.

1. Right of Withdrawal for Services and Digital Content

1.1 Services (e.g. photography workshops, photo trips, shoots)

For time-specific services such as photography workshops, photo trips, and photoshoots, there is no statutory right of withdrawal. Cancellations and rebookings are governed by our General Terms and Conditions (GTC).

We recommend taking out travel cancellation insurance.

1.2 Digital Content (e.g. eBooks, presets)

When purchasing digital content such as eBooks, online courses, or presets, a 14-day right of withdrawal generally applies for consumers within the EU.

However, this right of withdrawal expires prematurely if the following conditions are met:

• You begin the download before the withdrawal period expires,
• You expressly consent to this, and
• You acknowledge that you thereby lose your right of withdrawal.

You must actively confirm this during checkout before you can start the download.

1.3 No Right of Withdrawal for Businesses (B2B)

The right of withdrawal applies exclusively to private end customers. Business customers (B2B) do not have a statutory right of withdrawal.

2. Returns of Physical Products (e.g. prints, T-shirts, merchandise)

2.1 Return Period

You may return physical items within 14 days of receipt. Please contact us in advance via the contact form.

2.2 Conditions for Returns

• Items must be unused, undamaged, and in their original packaging.
• The return must be registered within the deadline.
• The return shipment must be arranged with us – we will provide you with a free return label.

2.3 Items Excluded from Return/Exchange

• Custom-made products (e.g. made-to-order fine art prints)
• Digital content and downloads (see section 1.2)
• Services with fixed dates (see section 1.1)
• Gift vouchers
• Discounted items (sale or clearance goods)

2.4 Return Shipping Costs & Processing Fees

Returns are free of charge for you if they meet the above conditions. We cover return shipping costs within Switzerland and provide a return label if needed.

No processing fees will be charged.

2.5 Refunds

After successful inspection of the returned goods, the refund will be issued within 14 days using the original payment method.

3. How to Return an Item

1. Contact us within 14 days of receipt via the contact form, stating your order number.
2. We will send you a free return label and the return address.
3. Send the item back securely packaged using the label.
4. After inspection, you will receive your refund in accordance with our terms.

4. Questions?

Not sure whether you can return an item or have questions about the return process? Contact us anytime via our contact form – we’re happy to help!

Note: These return policies apply to orders placed via our online shop based in Switzerland and are compliant with Google Shopping policies.